Customs Brokerage Manager

Location: Mount Prospect, IL
Subsidiary: Rohlig USA
Country: United Stares
Start: ASAP

 

Shaping the Future of Logistics- Your Career Starts at Röhlig

Whether it’s sea freight, air freight, or contract logistics, at Röhlig Logistics you’ll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we’ve built our reputation on reliability and trusted partnerships.

Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You’ll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we’re committed to helping you build a long-term career while maintaining a healthy work-life balance — because we believe success is best achieved together.

 

Röhlig USA is a global freight forwarder specializing in air, ocean, and contract logistics. We deliver customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success.

 

We are seeking a dynamic Customs Brokerage Manager to lead our team in Mount Prospect. The ideal candidate has strong industry experience and a proven track record of leading and developing brokerage teams.

 

What you will do:

  • Adhere to, train and advise team in areas of Customs Brokerage Regulations. 
  • Monitor team performance against Company standards and department goals; regular audit of shipment documents and accounting. 
  • Monitor problem files and implement corrective action when needed. 
  • Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing. 
  • Monitor staff training needs; identify and develop training objectives. 
  • Conduct regular staff meetings; communicate department goals and expectations. 
  • Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved. 
  • Daily follow up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins. 
  • Escalate any unresolved issues or risks before they materially impact RUSA 
  • Work closely with other departments and branches to deliver a high level of service to customers. 
  • Perform other duties as assigned 
  • Resolves discrepancies, while keeping record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
  • Adhere to the minimum standard to which Rohlig USA is committed (Quality ISO 9001:2015, Environmental ISO 14001:2015). 

     

  • Keeps in touch with competitor activities and industry trends. Attend industry-related functions when required

 

What you bring:

  • Licensed Customs House Broker preferred
  • At least 7 years’ experience as an entry writer
  • Ability to work with demanding deadlines in a high-pressure environment
  • Proven analytical and problem-solving skills
  • Excellent communication skills, both verbal and written
  • Excellent team building skills and ability to work independently
  • Good planning and organizational skills; ability to multitask and be a self-starter
  • Proven reliability
  • MS Word, Excel, PowerPoint experience required

 

What we offer you:

  • Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority.
  • 401(k) Plan with Company Match – We’re invested in your future and help you save for retirement.
  • Generous Paid Time Off (PTO) – Whether you’re planning a vacation, taking care of personal needs, or just need a mental health day, we’ve got you covered.
  • Supportive Work Environment – From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.

 

Apply now and shape the future of logistics with us!

Send your application to: Mark.aulisio@rohlig.com

For further information about the position or the application process, please reach out to Mark Aulisio, Talent Acquisition Manager, 
Mark.aulisio@rohlig.com, 224-563-3240

 

More information on www.rohlig.com.