Key Account Traffic Controller - Houston

Location: Houston, TX
Subsidiary: Rohlig USA
Country: United States
Start: ASAP

 

Shaping the Future of Logistics- Your Career Starts at Röhlig

Whether it’s sea freight, air freight, or contract logistics, at Röhlig Logistics you’ll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we’ve built our reputation on reliability and trusted partnerships.

Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You’ll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we’re committed to helping you build a long-term career while maintaining a healthy work-life balance — because we believe success is best achieved together.

 

Röhlig USA is a global freight forwarder specializing in air, ocean, and contract logistics. We deliver customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success.

 

We’re looking for a dynamic Key Account Traffic Controller to join our growing team and help drive exceptional service across our key customer accounts!

 

What you will do:

  • Visibility of all inbound/outbound, domestic and international freight traffic (i.e., truckload, LTL, intermodal, ocean and airfreight) for responsible accounts, evaluating rates and routes
  • Host internal reviews and works with business unit management to optimize transportation and logistics services, specific to customer requirements
  • Preparation of quotes & one-off quotes in CW1
  • Monitor timely payments with accounting
  • Support creation & implementation of COP’s for key accounts and monitors compliance
  • Support QBR and general meeting preparation
  • Responsible internal & external reporting requirements as well as data quality control
  • Accountable for meeting & exceeding customer KPI’s aligned with internal KPI’s, quality and year-over-year internal freight savings
  • Ensures that all customer difficulties, concerns or problems involving freight are timely investigated and properly resolved
  • Maintain knowledge of best practices including the most efficient and cost-effective shipping methods
  • Support CRM maintenance: communications, opportunities and sales lead creation
  • MS Teams channel maintenance
  • Support RFI’s & RFQ’s and coordination with tender management
  • Communicate relevant information to the global Rohlig & agent network
  • Share & request status updates with country management as well as global key account management
  • This position is a corporate position and is remote. Working from a Rohlig office might be required on certain projects.
     
  • Keeps in touch with competitor activities and industry trends. Attend industry-related functions when required 

 

What you bring:

  • Excellent verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Strong track record in customer satisfaction and customer facing communication
  • Excellent operational knowledge in international freight forwarding (Minimum 5 Years)
  • Good network of logistics vendors both on the local and national level
  • Strong ability to quote independent, fast and correct on a highly competitive and accurate rate level for all transport modes
  • Knowledge of various quote platforms
  • Advanced CW1 experience
  • Strong logistical, analytical problem-solving skills
  • Ability to handle multiple priorities and work well under pressure while meeting deadlines
  • Willingness to work flexible or extended hours when required to resolve freight-related emergencies
  • Willingness to travel (if needed)
  • Strong collaborative skills with the ability to work with teams and remote direct reports.

 

What we offer you:

  • Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority.
  • 401(k) Plan with Company Match – We’re invested in your future and help you save for retirement.
  • Generous Paid Time Off (PTO) – Whether you’re planning a vacation, taking care of personal needs, or just need a mental health day, we’ve got you covered.
  • Supportive Work Environment – From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.

 

Apply now and shape the future of logistics with us!

Send your application to: Mark.aulisio@rohlig.com

For further information about the position or the application process, please reach out to Mark Aulisio, Talent Acquisition Manager, 
Mark.aulisio@rohlig.com, 224-563-3240

 

More information on www.rohlig.com.